Frequently Asked Questions

Creating QR codes

What types of QR codes can I create? 17 types: URL, Mirrored QR, File, Wi-Fi, Maps, vCard, Email, Phone, Note, Survey, App Stores, YouTube, Instagram, Facebook, Twitter/X, TikTok, and LinkedIn. See QR Code Types.

Can I add my logo? Yes. Upload it during the design step. See Customizing Your QR Code Design.

Can I change the colors? Yes. You control foreground and background colors and module patterns. Keep high contrast for reliable scanning.

Dynamic codes

Can I update a QR code after printing? Yes. All QRelix codes are dynamic — change the destination anytime without reprinting.

What happens when I change the URL? The physical code stays the same. Scans after the update go to the new destination immediately.

Analytics

What analytics are available? Total scans, unique visitors, location (city/country), device type, OS, browser, and time of scan. All in real time. See Analytics & Scan Tracking.

Does QRelix store personal information? No. Analytics are aggregated and anonymized. No PII is stored.

Security

Can I password-protect a QR code? Yes. See Security & Access Controls.

Can I set an expiration date? Yes. Enable Time Expiration and choose a date. You can extend it later.

Can I limit scan count? Yes. Set daily or total scan caps.

Downloading

What format for printing? SVG at 300 DPI. See Downloading & Printing.

Can I re-download later? Yes. Download any code from the dashboard at any time.

Minimum print size? 2 cm x 2 cm (0.8 x 0.8 in) for close-range scanning.

Pricing

Is there a free trial? Yes. 7-day trial with full features, no credit card required. Plans start at $5.99/month. See Features & Pricing.

Troubleshooting

My QR code won't scan. Check: contrast (dark on light), size (at least 2 cm), code isn't obstructed or damaged, no glare from glossy surfaces, code isn't expired or disabled in the dashboard.

Wrong destination after updating. Clear your browser cache or try a different device. Verify the URL in the dashboard.

Still stuck? Contact support or ask in the Community forum.